Terms of Service

Last updated: September 2026

These Terms of Service (“Terms”) are an agreement between you and 37TEN (“Glass”, “we”, “us”) and govern your use of glass-fms.com, the Glass application at glass-fms.app, the Glass mobile app, and related services (together, the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a facility or organization, you represent that you have authority to bind it, and “you” means that organization.

1. The Service

Glass is facility-management software: scheduling, staff and referee scheduling, program registration, communications, lobby displays, facility monitoring, and related tools. We may add, change, or remove features. Some features are labeled as previews or estimates; treat them as guidance, not guarantees.

2. Accounts and access

• You must provide accurate information and keep your sign-in credentials secure. You are responsible for activity under your account and for the people you invite to your facility.
• Roles you assign (administrator, manager, staff, referee, captain, member) control what each person can see and do. You are responsible for assigning them appropriately.
• Accounts are for people 18 and over. Minors may participate in programs only through a registration completed by a parent or guardian.

3. Plans, fees, and billing

• Glass offers a Free plan and paid plans (currently Plus and Pro). Prices and included features are shown at glass-fms.com/#pricing and in the Service. We may change prices with at least 30 days’ notice; changes apply from your next billing period.
• Paid plans are billed in advance, monthly or annually, through Stripe. By subscribing you authorize recurring charges to your payment method until you cancel.
• You may cancel at any time from the billing settings in the Service. Cancellation takes effect at the end of the current billing period; there are no refunds for partial periods except where required by law.
• If a payment fails we will retry it and notify you. If it continues to fail, your account will return to the Free plan and paid features will become unavailable until payment is resolved. Your data is retained.
• Fees do not include taxes. Where we are required to collect sales tax, VAT, or similar, we will add it to your invoice.

4. Payments your facility collects

If you enable online registration payments, your facility connects its own Stripe account and Stripe processes payments directly to that account under Stripe’s terms. You are the merchant of record for those payments. You are responsible for your own pricing, refund policy, taxes, and compliance with Stripe’s terms. Glass does not currently charge a platform fee on those payments; if that changes we will give 30 days’ notice.

5. Your content and data

• You own the schedules, rosters, registrations, communications, files, and other content you and your members put into the Service (“Customer Data”). You grant us the rights needed to host, process, display, and back up Customer Data to provide the Service.
• You are responsible for Customer Data: that you have the right to collect it, that it is accurate, and that it complies with law, including any consents required from your members, parents, and guardians.
• You can export your data from the Service at any time. After your account closes we delete or anonymize Customer Data as described in the Privacy Policy.
• We may use aggregated, de-identified usage information to operate and improve the Service.

6. Acceptable use

You agree not to:

• use the Service to send spam, harass anyone, or distribute unlawful, infringing, or harmful content;
• attempt to access accounts, facilities, or data that are not yours, or to probe, scan, or disrupt the Service;
• reverse engineer the Service, scrape it at scale, or resell it without our written permission;
• use connected email accounts or communications features in violation of Google’s or any email provider’s policies or anti-spam laws;
• register for programs with false information or on behalf of someone without their permission.

We may suspend or terminate access that violates these Terms or puts the Service or other users at risk. We will tell you why unless the law prevents us.

7. Third-party services

The Service integrates with third-party services including Stripe, Google, Apple, and any webhook or connector you configure. Your use of those services is subject to their terms. We are not responsible for third-party services or for content you retrieve through them.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by 37TEN and its licensors and is protected by intellectual-property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your facility’s operations. If you send us feedback, we may use it without obligation to you.

9. Availability and support

We work to keep the Service available and will give notice of planned maintenance where practical. We provide support by email at support@glass-fms.com. The Service is provided “as is” and we do not promise uninterrupted or error-free operation. Scheduling, resurfacing, and energy figures shown in the Service are aids to your judgment; you remain responsible for the safe operation of your facility.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. Our total liability for any claim arising out of these Terms or the Service is limited to the amount you paid us in the twelve months before the claim, or $100 if you paid nothing. Some jurisdictions do not allow these limitations, in which case they apply to the extent permitted.

11. Indemnity

You will defend and indemnify 37TEN against claims arising from Customer Data, your facility’s programs and payments, or your breach of these Terms or applicable law.

12. Termination

You may close your account at any time. We may terminate or suspend the Service for breach of these Terms, for non-payment, or if we discontinue the Service, in which case we will give at least 30 days’ notice and a way to export your data. Sections 5, 8, 10, 11, and 13 survive termination.

13. General

• Governing law. These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-law rules. Courts located in Illinois have exclusive jurisdiction, and each party consents to that venue.
• Changes. We may update these Terms. We will post the new version here and update the date above; for material changes we will notify you by email at least 14 days before they take effect. Continued use after that date is acceptance.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service and replace any prior agreements. If a facility has a signed order form or enterprise agreement with 37TEN, that document controls where it conflicts.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.

Contact

37TEN · Glass FMS
support@glass-fms.com